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Super Easy Returns & Exchanges

Each apparel package (U.S.) comes with a return shipping bag, and we'll email you a prepaid return label with the RMA number on it. Fill out the short form in this link to make it happen: Get My Label
Seal the shirt(s) in the bag, and tape the pre-paid return label on the bag. You can also include a note in the bag about if you want an exchange or refund.
Give the package to the mail carrier, drop it in a U.S. mailbox (if small enough), or give it to the U.S. post office. Once it gets back to us, we'll process your exchange or refund!

  

Non-Apparel Items - For products that aren't apparel, just get in touch with us and we will make the return easy for you. You can return your purchase for up to 30 days from the purchase date (we make exceptions and extend this timeframe during the Christmas season), as long as the item shows no signs of use. 

100% Money Back Guarantee - Shark Zen has a 100% money back guarantee return policy. If you are not 100% satisfied with your purchase, you will receive a full refund of the product value purchased once the product is returned to us within 30 days of purchase (we make exceptions and extend this timeframe during the Christmas season) with no signs of use.

Exchange Timing - You should expect to receive your exchange within three weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes for the new product(s) shipment to arrive back to you.

Refund Timing - You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

 

More Questions About Returns? - Email info@sharkzen.com or call (855) 981-9444.